Need help with Insurance Marketing Lab? We're here for you. Insurance Marketing Lab is an AI-powered marketing assistant that helps insurance agents create social posts, captions, video scripts, images, and AI spokesperson videos.
Contact Us
The fastest way to reach us is by email. We typically respond within 1–2 business days.
Common Questions
- Managing your subscription — Subscriptions are billed through your Apple ID. You can view, change, or cancel a subscription anytime in your device Settings under your Apple Account › Subscriptions.
- Restoring a purchase — If you reinstalled the app or switched devices, use the "Restore Purchases" option on the subscription screen to recover your active plan.
- Spokesperson videos — Upload a clear, well-lit headshot of yourself to enroll your avatar, then generate talking-head videos from any script.
- Editing your content — All generated content is a starting point. Always review posts, scripts, and images before publishing to ensure they meet your compliance requirements.
- Deleting your data — You can clear your profile, saved content, and enrolled avatar directly in the app, or email us to request deletion.
Troubleshooting
- Make sure you're on the latest version of the app and have a stable internet connection.
- If content generation fails, wait a moment and try again — high demand can briefly delay responses.
- Still stuck? Email us with a description of the issue and your device model and iOS version, and we'll help.